• Caravan Park
    Caravan Park

The Australian Competition and Consumer Commission (ACCC) has urged Aussies who recently bought a caravan to get in touch, following a wave of 1300 complaints from angry customers about their caravans in the last five years.

Common complaints included retailers selling new caravans that don’t meet consumer guarantees, and faults leading to disputes between manufacturers and retailers about who is responsible for the cost of repairs.

The popularity of caravan ownership in Australia is at record levels, the Caravan Industry Association of Australia (CIAA) said, with 2019 data revealing one in 13 Aussie families now own a caravan or camper.

More than 800,000 registered RVs will take to the road this summer, making over 4 million trips, the CIAA has predicted.

"The caravan industry has experienced strong sales growth in recent years," Delia Rickard of the ACCC told Nine news, "and this is expected to increase as more Australians choose to travel domestically rather than overseas due to the ongoing pandemic."

“We are looking for further information from consumers and industry about the issues they have had with their caravans and their experience trying to get their concerns fixed. This information will help to inform our future work, including possible enforcement action.”

In 2017, the ACCC instituted court proceedings against Jayco, alleging that the business acted unconscionably and made false or misleading representations to four consumers about their right to obtain a refund or replacement for their defective caravan.

In late 2020, the Federal Court dismissed the majority of the ACCC’s claims, although the Court has since imposed penalties of $75,000 against Jayco for misleading one consumer about their consumer guarantee rights.

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